Collection is done on all holidays except Memorial Day, the 4th of July, Labor Day, Thanksgiving, Christmas and New Year’s Day. If your normal collection day falls on or after one of these holidays during the week, defined as Sunday through Saturday, collection will be one day late for that week only. All others will be unchanged.
For example, if one of these holidays falls on a Friday, customers normally picked up on Fridays will be picked up on Saturday. Customers normally picked up on Saturdays will be picked up on Sunday.
Weekend holidays typically have no effect on the pickup schedule, with the following exception.
If Christmas happens to fall on a Saturday, it will delay Saturday pickup until Sunday.
About Our Company
We are a local, family-owned trash & recycling collection business serving the Bloomington and Ellettsville areas as well as some other parts of Monroe County. We’ve been providing service for over a decade and have steadily grown. Cost-effective, reliable collection with a focus on top level customer service is a key to our success.
We care about our customers and strive to be up-front about everything, especially pricing. There are never any hidden fuel, administrative, container delivery, environmental, paper statement fees or any other tack-ons to our customers’ bills that change our quoted rates.
We listen to our customers. That’s why we now offer recycling, email billing, autopay, online payment and more! Our customers tell us what they want and we do our best to provide it.
If you’re looking for a trash or trash / recycling service provider that will treat you like a person instead of a number, give us a try.
The waste toter should be set out within 3 feet of the roadside the night before collection and with the handle and wheels facing the road. Please note, we cannot make return trips for trash not set out on time.
Cans, used in addition to the waste toter, should be limited to 32 gallons due to weight.
Cardboard boxes should be flattened, if possible.
Please call ahead before setting out large items (sofas, chairs, etc.) or extra large volumes of trash... there may be an additional charge. Please note, we may not take these items without prior notification.
Do not overload the waste toter. If it is too heavy, we may not be able to empty it without damaging our lifting equipment.
The waste toter must not be loaded with dirt, concrete, construction waste, bricks, stones or hot ashes. These items will be left if found in the waste toter.
Hazardous materials must not be put in the waste toter. Examples include car batteries, cans of paint, oil, liquid chemicals, etc.
Non-acceptable items (We must leave these items.)
ELECTRONICS - Computers, Computer monitors, Televisions, Printers, Computer accessories, VCR’s, DVD players, Fax machines, Digital cameras, Camcorders, Digital picture frames, IPods, etc.
Auto, lawnmower, motorcycle batteries
Oil, chemicals, gasoline, etc.
Paint – the only way we can accept paint is 1. if the lid is off the can and it is completely dry and solidified or 2. If the can is empty
Concrete that can damage the truck
Heavy yard waste such as dirt, sod, grass clippings, leaves, etc.
Items containing Freon or other refrigerant
Pressurized tanks of any kind or fuel tanks
Heavy steel items that can damage the truck: washing machines, brake rotors, treadmills, pipes, engine parts, bed frames, bicycles, etc.
Fluorescent light tubes, ballasts
Can I pay over the phone?
Payments can be made online through your credit card or bank draft either as a one-time payment or on auto-pay by logging onto TrashBilling.com. Just enter your TrashBilling.com ID#, located on your bill, and choose a payment option. Once there, you can also choose email billing instead of paper.
Do you offer recycling?
Single-stream recycling is now available in most of our service area. This is a very convenient and effortless way to do your part! All recyclables are put into one container for collection. No more sorting saves you time and makes it easy too! Please call for availability.
What is considered electronic waste and why don’t you take it?
On January 1, 2011, Indiana state law began prohibiting households, small businesses and public schools in Indiana from disposing of e-waste (electronic waste) in the regular trash. This is because electronics contain heavy metals, including lead, mercury, cadmium and hexavalent chromium that can be harmful if released into the environment.
Electronic items that we are prohibited from taking in your trash include, but are not limited to: computers, computer monitors, printers, computer accessories such as keyboards and mice, televisions, DVD players, VCR’s, fax machines, digital cameras, camcorders, digital picture frames, and Ipods.
We can take some large items such as mattresses or couches on your regular pickup day. We require you to call us before setting any large item out to make sure we can take it and to let you know what the additional charges will be.
Can I put yard waste out with my regular trash?
Yard waste such as twigs and small brush is acceptable if put in the waste toter or bundled and tied in lengths of 4 feet or less and set on the ground next to the waste toter. Heavy yard waste such as dirt, sod, rocks, mulch, wet leaves, etc. is unacceptable and should never be put into the toter.
If you have bags of grass clippings or leaves and would like them taken, we can take up to 3 bags per week for an additional charge to cover our increased disposal costs associated with these heavy types of waste. If you would like to dispose of grass clippings or leaves, please call us for an estimate.
Does all trash need to be bagged?
We ask that all food and wet garbage be bagged. However because we do not manually lift your trash out of the waste toter, you may throw loose trash in it. We do recommend bagging all of the trash in order to maintain a clean, odor-free waste toter and to make sure all of the waste gets emptied out each week.
How much is a second waste toter?
We ask that you call for the latest pricing information. We offer them for excessive regular weekly trash on a long-term basis only. An average family of 5 or more people will usually need to rent a second toter. Sometimes customers ask for them for just a short period because they will be doing some cleaning or having guests for a short time, but because of the time and expense of bringing waste toters out, picking them up and cleaning them, we require they be used for long-term only.
What holidays will affect my trash pickup day?
Please visit the Holiday Service Schedule section for the latest information.
Do you have roll-off containers?
We currently do not offer roll-off container services. We do have small 6 cubic yard driveway dumpsters available for home cleanouts and miscellaneous trash.
I didn’t get my trash out on time. Can you come back?
Unfortunately, time does not allow us to make return trips. If we’re still in the neighborhood, we will try but cannot guarantee it.
Can I bring my payment to you?
We do not have an office location for customers to drop payments off.
What’s the deal with my trash man’s shoes?
With all of the ups and downs of the job, the springs in the heels of the shoes take a significant amount of the impact out. Over the course of a long day of constant stepping into and out of the truck and walking on pavement, they make a big difference. The trash man gets a lot of weird glances because of the shoes but don’t worry, he’s not a weirdo himself.
Will my trash get picked up if there is bad weather?
During certain weather, it is possible the trash may not get picked up on time. If this happens, just leave the trash out and it will be picked up as soon as we can get there. If you take it back in or don’t set it out because of the weather, it may get missed that week because we would not be able to make a return trip to get it.
Every once in a while there is a road (especially with freezing rain) that we just cannot go down. We have had to delay pickup for the week in certain instances but this is not common. We do apologize in advance if this happens. We’ll always make every effort to pick up everybody’s trash but we must think of driving safety before anything else.
Do you take empty moving boxes?
Yes, we will take them for free. But we do ask that they be broken down as much as possible so we can get them into the truck easier.
Can I choose when and how much I pay when doing auto-pay? Auto-payments will be made every three months on the 27th of the month or the next business day. When using auto-pay, the amount owed on your trash bill will automatically be charged to your designated account / card.
If I sign up for e-billing, will I still receive paper bills? No. If you sign up for e-billing, bills will be sent to your email only. If you choose to remain on paper bills, you may still pay online.
When I pay online, how long will it take for my Express Waste account to be credited? Typically, your payment will be credited to your Express Waste account at the end of the business day. Because accounts are typically updated daily, payments made after 7pm may not be reflected until the end of the next business day.
I’ve lost my bill. How can I pay online?
Each customer will be assigned a 12-digit TrashBilling.com ID # that is listed on the bill. You will need to have this ID # in order to log into your online account. If you have made online payments in the past, your ID # can be found on payment confirmations you have been sent by email. If you still cannot locate your ID#, you can call or email our office and we will gladly provide it for you. Please note, for security reasons, we can only email your ID # to the email address on file for your account.
The recycling pickup for holidays will be on the same schedule as for trash pickup, please visit the Holiday Service Schedule for the latest information.
When should I set my recyclables out for collection? Whether trash or recyclables, the 95 gallon toter should be set out the night before your pickup day. If weather or mechanical issues cause a delay, please leave the toter out so that we can collect the contents as soon as possible. Time does not allow us to make return trips for toters not set out on time.
Why are some of my recyclables not accepted? Only the recyclables listed can be recycled through the Single Stream recycling program. Some items not listed may still be recyclable in one way or another, however. Putting these items into the Single Stream recycling toter will contaminate the load. For example, metal pipes, pie tins, foil, plastic bags, egg cartons, etc. are all considered trash for the purposes of this service. Most of us can think of a place to recycle many of these items, though. Mixing non-recyclables into the toter with recyclables also causes a lot of extra time for the toter contents to be sorted through, which means innefficiency. We don’t want to have to leave items in your toter, either.
Our goal is to recycle as much of the waste stream as we can. That can only be accomplished when the guidelines are followed. Together, we can be environmentally responsible and have a cost-effective and efficient recycling program.
Why don’t you accept glass? Glass is one of the most common recyclable items for most people. It comes in many colors and types. The weight of glass also makes it one of the heaviest recyclable materials people have. The many colors means greater sorting to get a desirable end result. The weight of it makes it costly logistically. Also, broken glass is unavoidable. The danger of broken glass to workers that handle the recyclable glass is high.
What types of paper won’t you accept? Wrapping paper, packing paper, tissues, paper towels, paper towel inner rolls, toilet paper inner rolls, tissue paper, etc. are all considered waste in the Single Stream recycling program. At the end destination for the recyclables, there is sorting equipment designed to divert different types of recyclables into different streams. That being said, there are a limited number of sorting machines that the entire load of recyclables will go through. Anything left at the end of the sorting process is considered waste and must be disposed of. In addition, the wrong items can potentially damage the sorting equipment. These are some of the reasons we cannot accept many other items as well.
How much recyclable content can I put out on my service day? The contents of the 95 gallon recycling toter is the limit. If boxes are flattened and the guidelines are followed, this is almost always enough capacity for an average family. If you are recycling correctly but your recycling toter just isn’t big enough, we can provide a 2nd recycling toter for a modest fee.